*Any order placed over $350 (before taxes & shipping fees) will be shipped for free!
Refunds will be handled on a case by case basis and can initiated for ONLY the below reasons. We are also happy to work with ANY customer that is unsatisfied with their shipped order:
Incorrect item(s) shipped
Item(s) purchased that clearly do not match the pictures and/or descriptions listed on our website.
Missing item(s) not shipped. Incomplete orders are rare, and we triple check every order that goes out to ensure we are sending exactly what was purchased.
Damage from shipping (pictures of damaged will be requested to begin refund and/or exchange process)
Some refunds may be sent by Poco Military before shipment. This occurs if our inventory system has listed something for sale not actually in store (ie: Stolen, listed in error, wrong bar code etc.). We will notify the customer of errors like this and offer: immediate refund, alternative similar product(s) or the chance to wait on the correct item(s) to arrive in our warehouse for shipment.
The refund process will start once a customer contacts us and provides as much information on the problem as possible (email is best and will result in better turn around, especially if applicable pictures have been added to illustrate issues with damage for example)
If a customer is charged more for products than what is listed online a refund for the difference will be sent back as soon as possible. All prices are updated in real time, so this should not be a big issue, and these types of errors in prices will be cleaned up quickly as possible.
Refunds will be sent via the payment type used by the customer. PayPal refunds work quickest and will be offered to those customers who may of used Authorize.net as the payment type of they do not wish to wait on that service's longer refund turnaround time.
We accept exchanges on a case by case basis and are happy to help sort out anything order that needs this service. Acceptable exchanges include:
Wanting to change size on clothing (exchanged item will need to be in the same condition with tags as it arrived)
Return shipping costs will be the responsibility of the customer. The shipping fees will be billed and paid for before any exchanges are completed.
Extra costs associated with exchanged items costing more than what was originally paid for will result in in an extra amount being billed and paid for before any new product is shipped back in an exchange situation.
We currently use two major payment processors that cover most any kind of payment type in the marketplace:
PayPal (Visa, MasterCard, Pay from PP Account)
Our main payment processor for the last 10+ years for all Canadian, USA and International payments with zero issues or fraud problems.
NO need for an account with PP if you don't want one, you can pay directly using you Credit Card.
Fast, reliable service and a no hassle refund process if needed.
Authorize.Net (Visa, MasterCard)
Best overall general use payment processor.
Top notch fraud prevention with multiple layers of protection
Been in business for decades
Very thorough vetting process for merchants