We use Moneris Canada to accept and process all online payments.
Moneris is an easy, reliable and fast way to pay on our web site using your credit card.
Moneris offers a full suite of fraud protection tools as well, and payments are thoroughly checked before being deposited into our account.
Make sure your billing address and name matches the card you are using or else the fraud protection tools will stop any payment.
EMT / Bank Transfers
We accept EMT (electronic money transfers) as well.
If you select this as your payment choice, please send full amount to our store email at:
Use the full amount owed including shipping and taxes
Question and answer will be "Pocomilitary"
Pay at Pickup
This payment option is only for local customers who want to select items and then come on down and pay in person*(please read below for this option) or pre-pay then pickup. We cannot hold pickup carts longer than 2 days, and no guarantees on product availability will be made, so we suggest this option is used only if you plan to come down the same or next day.
*If pickup is chosen but payment is not sent, we will not hold the selected product and will treat your cart as abandoned. We only hold pickup orders if paid for before hand.*
Refunds will be handled on a case by case basis and can initiated for ONLY the below reasons. We are also happy to work with ANY customer that is unsatisfied with their shipped order:
Incorrect item(s) shipped
Item(s) purchased that clearly do not match the pictures and/or descriptions listed on our website.
Missing item(s) not shipped. Incomplete orders are rare, and we triple check every order that goes out to ensure we are sending exactly what was purchased.
Damage from shipping (pictures of damaged will be requested to begin refund and/or exchange process)
Some refunds may be sent by Poco Military before shipment. This occurs if our inventory system has listed something for sale not actually in store (ie: Stolen, listed in error, wrong bar code etc.). We will notify the customer of errors like this and offer: immediate refund, alternative similar product(s) or the chance to wait on the correct item(s) to arrive in our warehouse for shipment.
The refund process will start once a customer contacts us and provides as much information on the problem as possible (email is best and will result in better turn around, especially if applicable pictures have been added to illustrate issues with damage for example)
If a customer is charged more for products than what is listed online a refund for the difference will be sent back as soon as possible. All prices are updated in real time, so this should not be a big issue, and these types of errors in prices will be cleaned up quickly as possible.
Refunds will be sent via the payment type used by the customer. PayPal refunds work quickest and will be offered to those customers who may of used Authorize.net as the payment type of they do not wish to wait on that service's longer refund turnaround time.
We accept exchanges on a case by case basis and are happy to help sort out anything order that needs this service. Acceptable exchanges include:
Wanting to change size on clothing (exchanged item will need to be in the same condition with tags as it arrived)
Return shipping costs will be the responsibility of the customer. The shipping fees will be billed and paid for before any exchanges are completed.
Extra costs associated with exchanged items costing more than what was originally paid for will result in in an extra amount being billed and paid for before any new product is shipped back in an exchange situation.