PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.
Refunds will be handled on a case by case basis and can initiated for ONLY the below reasons. We are also happy to work with ANY customer that is unsatisfied with their shipped order:
Incorrect item(s) shipped
Item(s) purchased that clearly do not match the pictures and/or descriptions listed on our website.
Missing item(s) not shipped. Incomplete orders are rare, and we triple check every order that goes out to ensure we are sending exactly what was purchased.
Damage from shipping (pictures of damaged will be requested to begin refund and/or exchange process)
Some refunds may be sent by Poco Military before shipment. This occurs if our inventory system has listed something for sale not actually in store (ie: Stolen, listed in error, wrong bar code etc.). We will notify the customer of errors like this and offer: immediate refund, alternative similar product(s) or the chance to wait on the correct item(s) to arrive in our warehouse for shipment.
The refund process will start once a customer contacts us and provides as much information on the problem as possible (email is best and will result in better turn around, especially if applicable pictures have been added to illustrate issues with damage for example)
If a customer is charged more for products than what is listed online a refund for the difference will be sent back as soon as possible. All prices are updated in real time, so this should not be a big issue, and these types of errors in prices will be cleaned up quickly as possible.
Refunds will be sent via the payment type used by the customer. PayPal refunds work quickest and will be offered to those customers who may of used Authorize.net as the payment type of they do not wish to wait on that service's longer refund turnaround time.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canadian and United States copyright laws, and is the property of Poco Military (known as PMO for remainder of this agreement). The collective work includes works that are licensed to PMO. Copyright 2009, www.pocomilitary.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.pocomilitary.com or purchasing www.pocomilitary.com (known as PMO for remainder of this agreement) products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase PMO products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PMO, You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of PMO used in the site are trademarks or registered trademarks of PMO.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PMO disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. PMO does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PMO does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
PMO shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PMO has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a PMO product is mistakenly listed at an incorrect price, PMO reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PMO reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, PMO shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PMO without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
PMO may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PMO.
Your use of this site shall be governed in all respects by the laws of the Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PMO products) shall be in the provincial or federal courts located in Vancouver, British Columbia Canada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PMO products) must be commenced within one (1) year after the claim or cause of action arises. PMO's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PMO may assign its rights and duties under this Agreement to any party at any time without notice to you.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PMO or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
PMO does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PMO is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PMO reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PMO in its sole discretion.
You agree to indemnify, defend, and hold harmless PMO, its officers, directors, employees, agents, licensees and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, PMO may link to sites operated by third parties. However, even if the third party is affiliated with PMO, PMO has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PMO. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PMO seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).